These terms govern Stellavis subscriptions. By subscribing to a plan, the client business (the “Client”) accepts them. Stellavis is a sole proprietorship (self-employed) based in Montreal, Quebec.

1. The service

Stellavis provides NFC cards that open the Client's Google review page, and a review management service whose content depends on the chosen plan (Essentiel, Croissance or Premium), as described on the Plans page at the time of subscription.

2. Prices and payment

• Prices are in Canadian dollars, plus applicable taxes.
• Payment is made by credit card, online, securely through Stripe. Stellavis never has access to card numbers.
• Monthly plan: payable in advance each month.
• Yearly plan: payable in advance for 12 months; the price equals 11 months of the monthly plan.
• No setup fees.
• Any payment more than 15 days late may result in suspension of the service until payment.

3. Free trial

• Each monthly plan includes a 14-day free trial. A credit card is required at sign-up, but nothing is charged during the trial.
• The Client may cancel at any time during the trial, free of charge, by emailing contact@stellavis.ca. Without cancellation, the monthly subscription starts automatically at the end of the trial and the first month is charged.
• Yearly plans do not include a free trial: they already include one free month.

4. Term and cancellation

• Monthly plan: no commitment. The Client may cancel at any time by emailing contact@stellavis.ca. Cancellation takes effect at the end of the current month; any month started is due in full, with no prorated refund.
• Yearly plan: 12-month commitment, with no refund for early cancellation. Unless the Client says otherwise before the end date, the subscription continues month to month, with no commitment.
• Stellavis may end the service with 30 days' notice, or without notice in the event of a serious breach of these terms by the Client.

5. NFC cards

• The cards included in the plan are free: they remain the Client's property, even after the subscription ends.
• Each extra card costs $20, whatever the plan.
• A card that is defective on delivery is replaced free of charge. A card lost or damaged afterwards is replaced at the price of an extra card.

6. Client obligations

• Grant Stellavis manager access to its Google Business Profile for the duration of the service, and remove it if desired at the end.
• Provide accurate information about its business (hours, services, preferred tone, signature).
• Follow Google's review rules: invite all customers without distinction, offer no reward in exchange for a review, and never post or have others post fake reviews.

7. Updates to the Google profile

The Croissance and Premium plans include up to 1 and up to 3 updates per month, respectively, on the Client's Google profile: information updates, photos, posts for offers or events. An update is one batch of requests from the Client, handled at once. Updates are made from the information and files provided by the Client; they do not carry over from one month to the next.

8. Replies to reviews

Replies are published on behalf of the Client and under its signature. For reviews of 3 stars or less, the Client receives the suggested reply and may publish, edit or reject it; if the Client does not respond within the time set by its plan, Stellavis publishes the suggested reply. The Client may at any time request that a published reply be changed or removed.

9. Authentic reviews

Stellavis never creates, buys or publishes fake reviews, and does not filter customers to ask only the happiest ones. Stellavis cannot delete a review: only Google decides whether to remove a review that breaks its rules.

10. No guarantee of results

Stellavis undertakes to provide the service with care and professionalism. The number of reviews received, their rating and the profile's ranking in Google results depend on the Client's customers and on Google: they are not guaranteed. Estimates shown on the site are for information only.

11. Liability

Stellavis is not responsible for decisions, outages or rule changes by Google or its other providers, nor for indirect damages (loss of revenue or customers). In all cases, Stellavis's liability is limited to the amounts paid by the Client in the three months before the event.

12. Personal information

Stellavis handles personal information in accordance with its privacy policy.

13. Changes

Stellavis may change its prices or these terms with 30 days' notice by email. A Client on a monthly plan who does not accept the changes may cancel free of charge before they take effect. For a yearly plan, new prices apply at renewal.

14. Governing law

These terms are governed by the laws of Quebec and the applicable laws of Canada. Any dispute falls under the courts of the judicial district of Montreal.